Free sample shows how to "discover" & optimize your business processes
- What’s the status of the project/case/patient?
- Will the project exceed the budget or timeline?
- Which partners are running late and will their delays impact the overall project?
- Where are the critical shortages in our supplier network?
- Where’s the latest version of the documentation and who is updating it?
These are some of the questions project & case managers track everyday to keep things on budget and on time. Manufacturing uses defined processes to optimize the flow of physical items. Quality and costs are controlled using process control gates, instructions and checklists.
Today’s information-based businesses attempt to optimize the flow of knowledge by sharing data using e-mail, spreadsheets and shared folders. Then we deploy six sigma consultants to “Lean” the undefined workflows. Quality and cost are ineffectively controlled through training and supervision.
Examples of information-based processes include: procurement, change management, IT provisioning, case management, construction, human resources (HR), on-boarding, software development, sales and project management.
Technology now makes it possible to use process-, task-, and document-level controls to optimize the flow of knowledge for information/service based businesses.
The first step is to “discover” your unique information processes.
E-mail me at mneece(at)Jenyta(dot)com and I’ll send you a client process map that illustrates an enhanced process “Discovery” method often overlooked in “Six Sigma” practices. This enhanced IDEF3 framework can help you improve office-worker coordination internally and accelerate commerce across your partner network. The sample is shared with client permission.